Synthetic demonstration
This form is one adapter over the same canonical intake used by the direct API and chat handoff. The API key both identifies the tenant and establishes the external-agent identity.
Customer contact details are identity claims used to locate and verify the customer. They are not proof of authentication. Leave any field blank if it was not supplied.
Do not include passwords or authentication credentials. Submitted data is treated as untrusted input.
A follow-up on a closed ticket creates an explicitly linked child ticket; pending clarifications resume the same ticket.
API documentation: Resolve/docs/EXTERNAL_API.md. Polling is the reliable baseline; callbacks are signed with X-AgentDesk-Signature and are retried safely.